Refund and Exchange Policy

Every piece from Sirii Sarees is checked before it leaves our unit. If something still goes wrong with your order, this policy explains how we make it right, quickly and fairly, for our retail partners.

We accept returns and exchanges in these cases:

• A manufacturing defect such as a tear, weaving fault or stitching issue
• A wrong design, colour or size compared to your confirmed order
• Pieces missing from the parcel compared to the invoice

Items must be unused, unwashed and returned with the original tags, folds and packing.

Please report any issue within 7 days of delivery. Requests raised after this period cannot be accepted, as the stock may already have been displayed or sold.

1. Tell us about it. Message us on WhatsApp with your invoice number, the pieces affected and clear photos. An unboxing video helps us settle claims faster.
2. Get approval. Our team reviews your request within 2 working days and shares a return reference number with packing and dispatch instructions.
3. Send the pieces back. Pack the items safely in their original packing and write the return reference number clearly on the parcel.
4. Receive your exchange or refund. Once the parcel reaches us and passes inspection, we dispatch the replacement or process the refund within 10 working days.

• Refunds are sent to the original payment method or to your bank account.
• If the return is due to our mistake or a defect, we cover the return shipping cost.
• For any other approved return, the original shipping and return shipping costs are not refundable.
• You can also choose a credit note to use against your next order.

• Pieces can be exchanged for another design, colour or size of equal value.
• If the new selection costs more, only the difference needs to be paid.
• Exchanges depend on stock availability at the time of the request.

• Small colour differences caused by screen settings or photography lighting
• Custom orders made to your design, colour or size requirement
• Clearance or sale lots, which are sold on a final sale basis
• Pieces that are used, washed, altered or returned without original packing

For any question about a return, exchange or refund, our team is happy to help.

We may change this policy from time to time. The version shown on this page on the date of your order is the one that applies to that order.